General Information

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At Sporttonix, we are thrilled to offer worldwide shipping to our valued customers. Our unique model of creating products only when they're ordered allows us to produce items only after an order is placed, contributing to a more sustainable environment by reducing excess inventory and minimizing waste.

 

Processing Time

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Please note that due to our print-on-demand approach, processing times for orders may be longer compared to traditional stores. We strive to create and ship your products with the utmost care and attention to detail. The average processing time for orders is 2-5 days, but this may vary depending on the product type and current demand.

 

Shipping Methods

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We use reputable shipping carriers to ensure your order is delivered safely and promptly. The available shipping methods are displayed at checkout, and you can choose the option that best suits your needs. 

 

Worldwide Shipping

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We are delighted to serve customers from all over the world. We strive to offer competitive shipping rates while maintaining excellent service.

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Tracking Your Order

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Once your order is processed and shipped, we will provide you with a tracking number to keep you informed of your package's progress. You can track your order's status on our website or through the shipping carrier's online tracking system.

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Customs and Duties

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Please be aware that some international orders may be subject to customs fees or import duties imposed by the destination country. These charges are beyond our control and are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential fees.

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Delivery Delays

 

While we make every effort to ensure timely deliveries, some factors may cause shipping delays beyond our control, such as customs clearance, weather conditions, or unforeseen circumstances. If you experience any delays, please contact our customer care team, and we will do our best to assist you.

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Questions and Support

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If you have any inquiries or require support regarding your order or shipping, please feel free to contact our customer care team at info@apolloimperium.com or sporttonix@gmail.com. We are here to provide you with exceptional service and address any concerns you may have.

 

By making a purchase on our website, you acknowledge and agree to the terms of this Shipping Policy.

 

Return & Exchange Policy

At Sporttonix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy to ensure your shopping experience is as smooth as possible.

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Eligibility for Return, Exchange, or Refund

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• You may request a return, exchange, or refund within 30 days from the date of delivery.

• To be eligible for a refund or exchange, the item must be in its original condition, unused, and in the same packaging as when it was received.

• For exchanges, we require proof of damage or a manufacturing defect.

 

Return and Exchange Process

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1. Contact Customer Care: To initiate a return, exchange, or refund, please contact our customer care team at info@apolloimperium.com or sporttonix@gmail.com. Kindly provide your order number and a brief explanation of the reason for the return or exchange.

2. Packaging and Shipping: After receiving authorization from our customer care team, carefully package the item and ship it back to the address provided. Please note that the shipping costs for returning the item are the responsibility of the customer.

3. Inspection and Processing: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria for return or exchange. Once approved, we will process your refund or exchange promptly.

 

Refund Details

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• If the returned item meets the eligibility criteria, we will issue a refund to your original payment method within 15 days after processing the return.

• Please note that shipping costs are non-refundable.

 

Exchange Details

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• If you are eligible for an exchange, we will replace the item with the same product or a comparable item of equal value, subject to availability.

• If there is a price difference between the exchanged items, we will either refund the difference or charge the additional amount, depending on the case.

 

Non-Refundable Items:

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Certain items are non-refundable and non-exchangeable. These include personalized or custom-made products, digital downloads, Ebooks, intimate wear including swimwear and gift cards.

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Damaged or Defective Items:

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In the rare event that you receive a damaged or defective item, please contact our customer care team immediately. We will arrange for a replacement or issue a full refund. Please note that the shipping costs for returning the item are the responsibility of the customer.

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Questions and Support:

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If you have any questions or need support regarding our return and exchange policy, please feel free to reach out to our customer care team at info@apolloimperium.com or sporttonix@gmail.com. We are here to assist you and provide a satisfactory resolution to any concerns you may have.

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By making a purchase on our website, you acknowledge and agree to the terms of this Return and Exchange Policy.